Privacy Policy

Introduction

nexushaven B.V. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are the data controller for the personal data we process, and we are registered in the Netherlands with registration number NL86382741. Our registered office is located at Molenweg 80, 9793 QE Groningen, Netherlands.

Data We Collect

We collect various types of personal data when you interact with our website and services. The data collection includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

• Contact details (name, email address, phone number)
• Business information and enquiry details
• Communication preferences
• Any other information you choose to provide when contacting us

Information Collected Automatically

• Website usage data and analytics information
• IP address and browser information
• Cookie data and tracking information
• Device and technical information

How We Use Your Information

We use the personal data we collect for specific purposes based on legitimate business interests and legal requirements. Our use of your data is always proportionate and respects your privacy rights.

Primary Uses

• Responding to your enquiries and providing customer service
• Delivering our real estate services and managing client relationships
• Improving our website functionality and user experience
• Complying with legal and regulatory obligations

Legal Basis

We process your personal data based on legitimate interests for business operations, contract performance for service delivery, legal compliance for regulatory requirements, and consent for marketing communications where applicable.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in specific circumstances and with appropriate safeguards in place.

Permitted Sharing

• With trusted service providers who assist in our business operations
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of others
• In connection with business transfers or corporate transactions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve any disputes. The retention period varies depending on the type of data and the purpose for processing.

Contact information is typically retained for the duration of our business relationship plus a reasonable period thereafter. Website analytics data is usually retained for up to 26 months. We regularly review our data retention practices to ensure compliance with applicable laws.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data. We are committed to respecting these rights and providing you with appropriate means to exercise them.

Your Rights Include

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month and may require verification of your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please use the following contact information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.